4 Ways to Resolve Error [pii_email_e6685ca0de00abf1e4d5]


If you are facing an error [pii_email_e6685ca0de00abf1e4d5], it means that your Microsoft Outlook has stopped working. In simple words, this error does not allow you to receive or send emails via the Outlook application. It is necessary that you fix these errors as soon as possible. 

You need to know that there are many reasons and many sources of error. The only impact it has on Outlook is the software functionality error. It creates barriers that you need to fix because it makes it difficult for the users to interact with the application.

These bugs can cause an interruption in the mail functioning. Finding out the core reason for the error can be difficult because there are many reasons why [pii_email_e6685ca0de00abf1e4d5] occurs on your system.

If you are looking for ways to get rid of this issue, you are at the right place. Here in this post, I have mentioned how to fix error [pii_email_e6685ca0de00abf1e4d5].

What is the [Pii_Email_e6685ca0de00abf1e4d5] error code?

The error [Pii_Email_e6685ca0de00abf1e4d5] means your Microsoft’s outlook is not working correctly. It may occur simultaneously or may happen with the SMTP server triggers a conflict. The occurrence of errors such as [Pii_Email_e6685ca0de00abf1e4d5] is difficult to crack because the main reason for such errors is not known yet.

Causes Of The [Pii_Email_e6685ca0de00abf1e4d5] Error Code On Microsoft Outlook

There are many reasons for the Microsoft outlook’s [Pii_Email_e6685ca0de00abf1e4d5] error. Here are some of the most popular reasons as to why this error occurs.

Files and application is corrupted.

  1. Error in the Outlook application or the email server while using the SMTP.
  2. Risk that many accounts are used on the computer.

 How to fix the [Pii_Email_e6685ca0de00abf1e4d5] error?

As mentioned above, there are many reasons why errors are caused, and there are different ways to solve them. The solution for the error depends on the cause of the error. In this section, we have mentioned the different ways to resolve the issue.

Update your Microsoft Outlook to the latest version

One reason why the error occurs can be because your application might not be compatible with the OS version. To fix the error, your device and the application need to be compatible with each other. It is recommended to use the lightweight version or the web version of Outlook, where the error code will pop up and then stop.

All you need to do is change your Light version to Outlook Web App and click on save. Once you are done reopen the application and log in again to check if the error occurs again or not.

Uninstall and Install the application

If the error persists even after updating the application, you can try to uninstall and reinstall the application.

Removing the application from the system clears all the data, cache, and other unknown issues. Reinstalling the application again allows you to start from scratch without any issues. So if updating the application or the OS does not work, then you can try this method now.

Sign out of all the other Outlook email accounts

If you have many accounts logged in to your system, then the application might crash resulting in an error [pii_email_e6685ca0de00abf1e4d5]. Since many accounts run at the same time, the data and the cache stored on the system can crash, duplicate, and result in dysfunctioning of the application. In simple words, having more than one account logged in to your Microsoft Outlook account can result in the error [pii_email_e6685ca0de00abf1e4d5].

Once you have logged out of all the accounts, restart your computer and then try sending an email to someone to see if the problem still exists.

Contact the customer support team

If following all the above-mentioned steps does not work you can always contact the Microsoft Support team and they will help you in resolving the [pii_email_e6685ca0de00abf1e4d5] error.


Errors occur and there are many reasons as to why these errors can occur. Here in this blog, we discussed what is [pii_email_e6685ca0de00abf1e4d5] error, how it occurs, and different ways to resolve it. There are different ways to resolve the error. You can try updating the application you use, or reinstall the application, or log out of all the accounts. If none of this works, do not worry. You can always contact the Microsoft Support Team.

Read Also: How to solve [pii_email_cb926d7a93773fcbba16] error message in Outlook?